Micromeritics Introduces Comprehensive Product Support Plans - 9/26/2007
In an effort to better service its customers, Micromeritics introduces support options to the U.S. market that will lengthen instrument life, minimize cost of ownership, provide software and hardware updates, control maintenance costs, and eliminate the catastrophic costs of downtime. These proactive maintenance programs are intended to eliminate service issues before they arise.
Product support programs with a choice of five customized levels of product support and two levels of response time have recently been introduced on the company’s Elzone Particle Size analyzer and TriStar Surface Area analyzer products. In the near future, Micromeritics plans to cover the company’s entire instrument line and eventually expand this program globally.
Plan options include 24/7 phone support, tuition-free classroom training, software and hardware updates, free application support, free sample testing services in the event of instrument downtime, discounts on accessories, 48-hour response time, and special website access to premium content. Choose the plan with a combination of services that fits your needs. These hassle-free maintenance plans cover all instrument routine maintenance and repairs, and remove the guesswork from your operations budget with one yearly invoice. You can also reduce your administrative burden (and costs) even further by choosing a discounted multiple-year, multiple-site, or multiple-unit support plan.
For more information, click on the link below or speak to a Micromeritics representative at (770) 662-3666.
Product Support Solutions - Information in pdf format